Shipping policy

Shipping Policy

Thank you for shopping with Herbal Edge. Each product is handcrafted in small batches to ensure quality and freshness. Please review the following information regarding order processing and shipping.

Order Processing
Orders are typically processed and shipped within 4 business days after payment confirmation. During peak periods, sales, or holidays, processing times may be slightly longer. Customers will receive a shipping confirmation email with tracking details once their order has been dispatched.

Shipping Locations
We currently ship to customers across Canada, the United States, and select international locations. Shipping rates and delivery timelines vary depending on the destination and shipping method selected at checkout.

Estimated Delivery Times
Delivery timelines are estimates and may vary depending on location and carrier performance.

  • Canada: Typically 2–7 business days

  • United States: Typically 4–10 business days

  • International: Delivery times vary by destination

Please note that delivery timelines do not include order processing time.

Tracking Information
All orders are shipped with tracking whenever possible. Once your order has been shipped, tracking information will be sent via email. Customers are responsible for monitoring the tracking updates provided by the carrier.

Shipping Delays
While we strive to ensure timely delivery, shipping delays can occasionally occur due to factors beyond our control, including carrier delays, weather conditions, customs processing, or peak seasonal demand.

We provide comprehensive support for customers in the event of shipping delays for tracked packages only. Please note that we rely on the updates provided by the shipping carrier and will share any available information with you.

Customs, Duties, and Import Taxes (U.S. & International Orders)
Orders shipped outside Canada may be subject to customs duties, import taxes, or processing fees determined by the destination country’s customs authorities.

For customers in the United States and other international destinations, these charges (if applicable) are the responsibility of the customer and are not controlled by Herbal Edge. Customs policies vary by country, and we recommend contacting your local customs office if you require further information.

Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information at checkout. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Lost or Missing Packages
If your tracking shows that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, or the local carrier first. If the issue persists, please contact us and we will assist you in initiating an inquiry with the shipping carrier.

Contact Us
If you have any questions about your order or shipping status, please feel free to contact us and we will be happy to assist you.

Thank you for supporting Herbal Edge.